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Privacy Policy
1. Introduction
Frankly (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website located at https://usefrankly.com/ (the “Website”).
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Information We Collect
We may collect and process the following data about you:
- Information you provide to us: You may provide information about yourself by filling in forms on our Website or by corresponding with us by phone, e-mail, or otherwise. This includes information you provide when you register for an account, subscribe to our services, or participate in discussion boards or other social media functions.
- Information we collect about you: With regard to each of your visits to our Website, we may automatically collect technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- Information we receive from other sources: We may receive information about you if you use any of the other websites we operate or the other services we provide.
3. How We Use Your Information
We use information held about you in the following ways:
- To provide you with information, products, or services that you request from us.
- To notify you about changes to our services.
- To ensure that content from our Website is presented in the most effective manner for you and for your computer.
- As part of our efforts to keep our Website safe and secure.
4. Disclosure of Your Information
We may share your personal information with selected third parties including:
- Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you.
- Analytics and search engine providers that assist us in the improvement and optimisation of our Website.
We will disclose your personal information to third parties:
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation.
- To protect the rights, property, or safety of Frankly, our customers, or others.
5. Where We Store Your Personal Data
All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk.
6. Your Rights
You have the right to:
- Access the information we hold about you.
- Request correction of incorrect or incomplete information.
- Request deletion of your personal information.
- Object to processing of your personal information.
- Request the restriction of processing of your personal information.
- Request the transfer of your personal information to another party.
To exercise any of these rights, please contact us at hello@usefrankly.com.
7. Cookies
Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.
8. Changes to Our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes.
9. Contact
Questions, comments, and requests regarding this Privacy Policy are welcomed and should be addressed to hello@usefrankly.com.
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